Privacy Policy

Last Updated: 12 9 2024

Welcome to Reset Recovery. We are committed to safeguarding your personal information and respecting your privacy. This privacy policy applies to our website www.resetrecovery.co.uk, operated by ReSet Recovery Ltd, located at 4-6 Parliament St, Lancaster LA1 1DB.

This policy explains how we collect, use, store, and protect your personal information while browsing or using our website, as well as your rights under the UK General Data Protection Regulation (GDPR) and the Privacy & Electronic Communications Regulation (PECR). If you disagree with this policy, please discontinue using our website.

Key Definitions

– “We”, “our”, “us”: ReSet Recovery Ltd.
– “You”, “the user”: Any individual using this website.
– GDPR: General Data Protection Regulation.
– PECR: Privacy & Electronic Communications Regulation.
– ICO: Information Commissioner’s Office.
– Cookies: Small text files stored on a user’s device to enhance their browsing experience.

1. Information We Collect

We may collect and process the following information:

Personal Information You Provide Directly:
– Name
– Email address
– Billing and shipping address
– Phone number
– Payment information
– Communication preferences

-Medical Information – with your permission and your submission

Automatically Collected Information:- IP address
– Browser type
– Device type
– Pages visited and time spent on each page
– Referring website

2. How We Use Your Information

We use your personal data to:

– Process and fulfill orders, including payments and shipping.
– Provide customer service and support.
– Send updates and notifications about your orders.
– Improve our website, services, and marketing efforts.
– Personalise your experience, showing you content and offers that may interest you.

3. Lawful Bases for Processing

We process your data under the following lawful bases, as defined by the GDPR:

Consent
If you have given clear consent for us to process your personal information for a specific purpose, such as subscribing to our newsletter. You can withdraw consent at any time.

Contract
We process personal data to fulfill contractual obligations, such as when you make a purchase on our website.

Legal Obligation
We may process personal information when required by law, such as complying with tax or financial reporting obligations.

Legitimate Interests
We may process your information for purposes such as improving our services, unless those interests are overridden by your rights.

4. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Once no longer needed, your data will be securely deleted or anonymized.

5. Sharing Your Information

We do not sell or share your personal data with third parties except where necessary to:

– Process orders (e.g., sharing your data with payment processors or delivery services).
– Comply with legal obligations.
– Improve the functionality of our website (e.g., using trusted analytics services).

We ensure that any third parties we work with maintain strict security and privacy practices.

6. Your Rights

Under the GDPR, you have the following rights:

– The right to be informed: You have the right to know how your data is being used.
– The right of access: You can request access to the personal data we hold about you.
– The right to rectification: If your information is incorrect, you can ask us to update it.
– The right to erasure: You can request that we delete your personal data, subject to legal requirements.
– The right to restrict processing: You can limit how we use your data in certain situations.
– The right to data portability: You have the right to receive your personal data in a structured, machine-readable format.
– The right to object: You can object to certain uses of your personal data, such as marketing.
– Rights related to automated decision-making: You can choose not to be subject to decisions made solely based on automated processing.

To exercise any of these rights, please contact us at [insert email address].

7. Cookies

Our website uses cookies to enhance your browsing experience. Cookies help us track your usage, personalise content, and improve website functionality. You can manage or disable cookies through your browser settings, but disabling cookies may affect your experience on our website.

8. Data Security

We take appropriate measures to ensure your personal information is protected from unauthorised access, alteration, or disclosure. Our data storage and security systems meet GDPR compliance standards.

9. Marketing and Communication

With your consent, we may use your email address to send you newsletters, updates, and promotional offers. You can opt-out of receiving such communications at any time by following the unsubscribe instructions in the emails or by contacting us directly.

10. Third-Party Links

Our website may contain links to third-party websites, including advertising partners or affiliates. These websites operate independently and have their own privacy policies. We are not responsible for the privacy practices of these third-party websites.

11. Changes to this Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, so we recommend reviewing it periodically.

12. Resources & further information


13. Contact Information

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

**ReSet Recovery Ltd**
Email: [email protected]
Phone: 01524388499
Address: 4-6 Parliament Street, Lancaster, LA1 1DB

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